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ChatGPT is the most popular AI chatbot on the market. Since launching in 2022, it’s been mostly known for its productivity features. But users are increasingly turning to the app for something much more personal: Connection.
A recent U.K. study found that 23% of adolescents use chatbots for mental health advice. Others use them to practice conversations, get dressed or figure out what to say in difficult moments. Some Reddit users have even reported using ChatGPT to process trauma and anxiety.
Throughout the course of this two-week experiment, I felt moments of close connection with the bot texting me through my phone.
Girl’s best friend
ChatGPT grounded me when my puppy, Harley, developed a complication after surgery. When her incision site became infected, and I had to take her to yet another vet appointment during my workday, I felt overwhelmed.
When I told ChatGPT how stressed I felt juggling Harley’s recovery, my job and other commitments, the AI responded with reassurance.
“Girl, breathe. You are NOT slacking,” ChatGPT told me. “You’re being a responsible dog mom and a professional who’s juggling a LOT.”
It even drafted a gentle, professional message I could send to my boss.
That kind of unexpected, meaningful support helped me understand why a growing number of people use AI this way. At that moment, ChatGPT was more than just a tool — it felt like a real friend.
“You’re doing exactly what you’re supposed to do,” ChatGPT reminded me. “Harley just had surgery, and it’s totally valid to prioritize her health — especially when there are signs of infection. That’s urgent, and any reasonable boss will get that.”
Nobody’s perfect
Leaning on ChatGPT in this personal moment truly helped — both mentally and financially. Therapy in the U.S. can cost $100 to $200 per session according to Northwestern Mutual — and that doesn’t include the often pricey initial assessment. AI, by contrast, is free or low-cost and always available.
But even the brains behind OpenAI note that sharing your deepest and darkest with a chatbot isn’t always the best idea.
In a recent podcast episode of “This Past Weekend w/ Theo Von,” OpenAI CEO Sam Altman acknowledged that ChatGPT doesn’t promise confidentiality with highly personal details like a doctor or therapist would.
“Right now, if you talk to a therapist or a lawyer or a doctor about those problems, there’s legal privilege for it,” Altman shared. “We haven’t figured that out yet for when you talk to ChatGPT.”
That’s a concern.
On Aug. 4, OpenAI admitted its latest model “fell short in recognizing signs of delusion or emotional dependency.” The company is now working with mental health experts to train ChatGPT to better support users in distress, encouraging the bot to support reflection rather than dispensing advice. The company is also adding reminders to longer conversations. Future versions may prompt users to weigh options rather than rely solely on the AI for decisions.
In the end, I learned that ChatGPT can be helpful, encouraging and surprisingly humanlike. But like humans, it’s far from perfect.
For a complete rundown of how the two weeks went, check out our video.
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Author: Ally Heath
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