A12-week pilot program using the software ChatGPT tried by the North Carolina treasurer’s office increased employee productivity by 10%, first-term Republican Treasurer Brad Briner said Friday.
It was the first state government pilot state program in the nation involving ChatGPT, the treasurer told reporters. The treasurer’s office deals with “massive” amounts of data, Briner said.
“This technology saves a material amount of time,” Briner said.
Employee productivity steadily improved and would have exceeded 10% if the pilot program had continued, he said.
ChapGPT freed up employees to spend more time on more complex task and “human-centered” interactions, Briner said.
“This technology is all about empowering public servants to do an even better job serving our citizens,” he said.
It can also help government use tax dollars more efficiently, he said.
“A big part of fiscal responsibility is leaning toward and embracing new technologies to allow us to be more efficient and effective in everything we do,” the treasurer said. “The successes we report today are just beginning.”
A big challenge was making sure that ChatGPT was not used in areas where personal data was stored, Briner said.
Artificial intelligence can also make mistakes, Briner said, citing the program’s confusion of Aberdeen in Moore County with Aberdeen in Scotland.
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Author: Ray Hilbrich
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