NCDMV now accepting walk-in customers at more offices

The North Carolina Division of Motor Vehicles (NCDMV) will now accept walk-in customers all day, effective immediately, at 82 of the 115 driver’s license offices around the state.

The agency made the announcement in a press release on Friday in an effort to improve customer service and keep customers out of long lines outside during the summer and beyond.

The remaining 33 offices will soon receive updates that better suit their size and restrictions, allowing for the same procedures.

Examiners will also prioritize checking customers in quickly and directing them to wait in their vehicles or at a nearby business until space is available in the office lobby. DMV staff will review customers’ documents to ensure they have everything needed for their desired service before checking in. Customers will receive a text notification when there is room in the lobby and another when it is their turn to be served.

“We’re committed to making the DMV experience as comfortable and efficient as possible, especially during these scorching summer months,” NCDMV Commissioner Paul Tine said in the release. “By focusing on quick check-ins and allowing customers to wait in cooler, shaded areas, we’re reducing time spent standing in the sun while keeping our offices running smoothly.”

The DMV still encourages customers to come prepared for the possibility of brief waits during check-in. Bringing water, snacks, necessary medications, and items like an umbrella or chair can help ensure comfort while waiting to be processed.

Tine added that if someone doesn’t have to come into the DMV in the next week, please wait as the changes are made.

NCDMV also reminds customers to check the requirements for their specific service on the NCDMV.gov website before visiting an office to avoid delays.

In a preliminary report released on Monday, North Carolina State Auditor Dave Boliek says insufficient staffing at the state’s Division of Motor Vehicles (NCDMV) is leading to some of the major issues affecting customers across the state.

The report comes ahead of a full-scale audit, which is currently going through his office’s quality control process and is supposed to be released soon.

“With DMV staffing adjustments being considered during current budget negotiations, the professional team at the Office of the State Auditor and I feel the responsibility to provide pertinent information ahead of the full audit release,” he said in the press release. “Our data-driven analysis indicates that current DMV workforce levels are insufficient to meet the needs of North Carolinians. To provide citizens the service level they expect and deserve, the DMV must have more employees in its offices.”

At a press conference in May, NC Department of Transportation (NCDOT) Secretary Joey Hopkins said the DMV issues stem from a combination of factors, including a surge in population growth with over 2.5 million people moving to the state in the last 20 years, strained staffing levels, and the need for modernized systems.

Tine said that, on average, there are approximately 3,900 people in line each morning, with about 2,000 appointments scheduled online.

Upcoming Office Closures, Online Services Outage

NCDMV also wants to remind people that the 20 offices offering walk-in service on Saturday mornings will be closed for the next two weeks (June 28 and July 5). Saturday service hours will resume at all 20 locations on July 12 and go through Aug. 23. 

All NCDMV offices will also be closed on July 4 for Independence Day.

The division’s online services and self-service kiosks will also temporarily be unavailable on Saturday, June 28.

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