AT&T claims phones made in 2019 or before will stop working, urges users to upgrade

https://arstechnica.com/information-technology/2020/07/att-misleads-users-about-network-change-in-bid-to-sell-more-phones/

AT&T is sending emails to customers warning them that their phones will stop working soon and that they should buy a new phone to continue getting data and voice service. But the email is misleading because these older phones will continue working on AT&T’s network until 2022, or another 18 months. Even worse, the AT&T email is going to some customers whose phones have the modern technology needed to continue working after the 2022 cutoff.

“We will soon be upgrading our network to use the latest technologies,” the AT&T email said, as shown in an article posted today by Android Police. “But your device… is not compatible with the new network and you need to continue to replace it to continue receiving service. Our team is here to help you find a compatible device that fits your needs.” The email advertises “free same-day delivery” for new phones….[    ]

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Author: effable


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